- All sales are final for: Spy Products, Personal Security, Opened Software, GPS and Products that can be used for a 1 (one) time event such as handcuffs, digital audio and video recorders, lock picks, nanny cams, hidden cameras, microphones and other like products. These products are still covered by our 90-day warranty as detailed below, but are not eligible for return or refund under normal conditions.
- All other products deemed to be non-spy products such as: full sized DVR and Camera systems, CCTV cameras, toys, unopened home security products have a 15 day return policy. Return must be in a "Like-New" condition. U-Spy Store reserves the right to decline a return entirely or charge a restocking fee where the product is not in a "Like-New" condition. "Like-New" is defined by a complete product in the original packaging with all equipment, warranties, manuals and accessories. Labor, installation services and any shipping charges are non-refundable.
- In the case of malfunctioning or defective products under warranty time period, we will repair or replace the item. If the item is discontinued or unavailable, U-Spy reserves the right to issue a store credit for similar merchandise in the store. All credits are valid one year from the date of credit.
- If you believe your unit is defective and would like to return it to the store, you must call us at (773) 529-2779 and request an RMA number. It is your responsibility to ship your product to us for testing and/or replacement. Please ensure that the RMA number is on the label. Included with your package should be your name, contact information, and a detailed description of the defect or issue in order to help our return department process your shipment as quickly as possible. Using a tracking number of some kind is strongly encouraged, as U-Spy cannot be held responsible for lost packages.
- Once received, we will examine and test your item to determine the appropriate action. If the defect is confirmed, your repaired or replacement item will be returned to you as soon as possible at our expense via standard ground shipping. (Customers will be responsible for costs of expedited or overseas shipping if requested/necessary)
- In the case that a product is found to be in good condition, the customer will be responsible for the costs of return shipping. Due to this we suggest calling and speaking with a member of the sales or technical staff first to troubleshoot all possible solutions.